Terms & Conditions

1. Personal Information

EZMart is the licensed owner of the brand EZMart and the website ezmart.co.in. We respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by EZMart on the Site/App. As a visitor to the Site/App, Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site/App you agree to the collection and use of your data by EZMart in the manner provided in this Privacy Policy.

2. Services overview

As part of the registration process on the Site/App, EZMart may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Site/App you visit/access, the links you click on the Site/App, the number of times you access the page and any such browsing information.

3. Eligibility

Services of the Site/App would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site/App. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site/App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

4. License & Site/App Access

EZMart grants you a limited sub-license to access and make personal use of this Site/App and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of EZMart. This license does not include any resale or commercial use of this Site/App or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site/App or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site/App or any portion of this Site/App may not be reproduced, duplicated, copied, sold, resold, Site/App, or otherwise exploited for any commercial purpose without express written consent of EZMart. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site/App or of EZmart and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site/App’s Any unauthorized use terminates the permission or license granted by EZMart.

5. Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site/App. You have to keep your account and registration details current and correct for communications related to your purchases from the Site/App. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.

6. Pricing

All the products listed on the Site/App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

7. Cancellation by Site/App/Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the webSite/App, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

8. Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products. 

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order.

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within

2-3 days from the time of order cancellation. This can be used to pay your subsequent shopping bills.

9. You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by EZMart for redelivery shall be claimed from you.

  • That you will use the services provided by the Site/App, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site/App.

  • You will provide authentic and true information in all instances where such information is requested of you. EZMart reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and/or another affiliated webSite/apps without prior intimation whatsoever.

  • You authorise EZMart to contact you for any transactional purposes related to your order/account.

  • That you are accessing the services available on this Site/App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site/App.

  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.



10. You may not use the Site/App for any of the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

  • Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

  • Gaining unauthorized access to other computer systems.

  • Interfering with any other person's use or enjoyment of the Site/App.

  • Breaching any applicable laws;

  • Interfering or disrupting networks or web Site/Apps connected to the Site/App.

  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.



11. Colours

 We have made every effort to display the colours of our products that appear on the App as accurately as possible. However, as the actual colours you see will depend on your screen resolution, we cannot guarantee that your screen display of any colour will be accurate.



12. Modification of Terms & Conditions of Service

EZmart may at any time modify the Terms & Conditions of Use of the WebSite/App without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site/App & on the App. You should regularly review the Terms & Conditions on the Site/App & App. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site/App.



13. Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. Any matters arising under these terms shall be subject to the exclusive jurisdiction of courts. (meaning the collection, arrangement, and assembly) of all Contents on this WebSite/App & App is the exclusive property of EZMart and is also protected by Indian copyright laws.


14.Objectionable Material

 You understand that by using this Site/App or any services provided on the Site/App, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site/App and any service at your sole risk and that to the fullest extent permitted under applicable law, EZmart and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.



15. Indemnity

You agree to defend, indemnify and hold harmless EZMart, its subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees and costs) arising from:

(a) Your use of and access to our Platforms in a manner except as permitted herein;

(b) Your violation of any of these Terms or any applicable law;

(c) Your violation of any third party right, including without limitation any copyright, property, or privacy right; or

This indemnification obligation will survive the termination of Your account or use of service...

16. Termination

 This User Agreement is effective unless and until terminated by either you or EZMart. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site/App. EZMart may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site/App, Such termination will be without any liability to EZMart. Upon any termination of the User Agreement by either you or EZMart, you must promptly destroy all materials downloaded or otherwise obtained from this Site/App, as well as all copies of such materials, whether made under the User Agreement or otherwise. EZMart’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website/App or affect any liability that may have arisen under the User Agreement.

17. Grievance Officer

In case of any grievance arising from the use of the Website or the App, please write to the Grievance Officer at hello@ezmart.co.in.